We’ve compiled answers to some frequently asked questions about ACM Alerts. Because ACM Alerts are specifically configured to your organization or facility the answer is often to contact Support.
If you can’t find what you’re looking for, don’t hesitate to reach out!
PointClickCare customers: Get in touch with their support team at https://pointclickcare.com/customer-support/
Direct Cliniconex customers: Email us at newimplementations@cliniconex.com
Q: A specific contact was not contacted, why?
- Verify if the note field doesn’t have a PR:N (do not contact)
- Verify the contact type and confirm if it’s in the preferred contact list.
- Contact Support to verify.
Q: Why was someone contacted in a form other than expected (ex: voice rather than email) ?
- Verify the contact type and confirm if it’s in the preferred contact list.
- Contact Support to verify.
What time are the routine notifications sent out?
- Notifications are sent out at 5 pm, 7 pm and 10 am the next business day in your time zone.
- Contact Support to have the times updated.
Questions that need specific follow-up:
Q: Can we change the current messaging of a specific event?
A: Yes. Contact Support to have the messaging updated.
Q: Can we change the contact flow (voice/email/SMS)
A: Yes. Contact Support to have the modalities updated.
Q: Can we change days in advance?
A: Yes. Contact Support to have the days in advance updated.
Q: Can we add an additional reminder for a specific event?
A: Yes. Contact Support to have this updated.
Q: Can we add/remove event types from receiving notifications?
A: Yes. Contact Support to have this updated.
Q: Can we add ACM Alerts to another facility?
A: Yes. Contact Support to have the additional facility configured.
Q: Can we add in ‘Notes’?
A: Yes. Contact Support to have “Notes” updated to the facility.