Direct Messaging

Want to connect with someone directly? Sending a direct message is easy! ACM Messenger offers three ways to send messages:

• Bulk send to all residents or staff
• Targeted sends based on advanced filters
• Direct messages to specific individuals

To search for specific contacts:

1. Open a template and choose a facility
2. Go to To > Recipient Filters > Recipient Type
3. Select Resident Contacts (Search by Resident Name)
4. Type a name in the search bar and click on the correct result
5. To add more names, clear the search and repeat step 4
6. Remove a contact by clicking the “x” next to their name, or clear all contacts using the large grey “x”
7. Click Apply to see a preview of selected contacts in the “To” section

Additional Notes:

• Use Advanced Search for further filtering by unit name, resident status, or ID. The default resident status is “current”.
• Only Organization or Facility Administrators can use this feature.
• Double-check your organization’s consent settings