The communication method and recipient list depend on various factors such as your organization’s settings, information in your EHR, and individual contact preferences. Messages are sent to resident contacts based on their Contact Type as listed in resident charts.
Should you wish to make any changes after your initial implementation please contact support@cliniconex.com
Setting Contact Types
ACM Messenger will attempt to reach 2 individuals following the order of priority as configured in your EHR. In PointClickCare:
- Navigate to Admin > Setup > Pick Lists > and click Contact Type.
- The contact type priority order follows PointClickCare’s ordering rules;
- Blanks (i.e. Order is blank) – alphabetically by Description
- Next comes numerical order (1 > 2 > 3 > 4 > 5 > 6..)
- If there is more than one entry for a given number, it is sorted alphabetically by Description
ACM will exclude Contact Types that suggest they are not relevant contacts, such as: lawyer, trustee, self, AR Guarantor, Case Worker, do not disclose, funeral. If a contact has at least one valid Contact Type associated, they will still receive messages.
What’s Next?
Learn more about how to change the recipient’s Individual Contact Preferences and how to force send messages by specific Communication Method.